• Life Insurance Claim Process in the UAE


    A life insurance policy will ensure financial security of your family in the unfortunate event of your death (primary earning member). A life insurance policy provides a lump sum or in some cases, a regular income to the nominees for the payment of bills, tuition fees, mortgage and debts, if any, upon the death of the insured.

    Low Penetration of Life Insurance Products in UAE

    According to a recent study, about two-thirds of residents in the UAE do not have a life insurance policy. What’s more, around 66% opt for insufficient cover which does not provide adequately for the needs of a family after the demise of the primary breadwinner. However, in terms of UAE tops the Gulf Cooperation Council (GCC) region in terms of insurance (non-life insurance) penetration and revenue. UAE is the largest insurance market in the GCC region with around 63 insurers. According to experts, the life insurance sector in the UAE is likely to grow by 10% this year.

    Life Insurance Providers in UAE

    Local life insurance providers include Abu Dhabi National, Oman Insurance, Arab Orient, Salama and Emirates Insurance while foreign insurance providers such as AXA, RSA and AIG also have significant presence. Several banks in the UAE such as Mashreq, HSBC UAE, Emirates NBD and ADCB offer life insurance products. Customers should read the policy documents carefully before buying a life insurance product. In many cases, early termination entails high cost while the surrender value may be less compared to the premiums paid.


    • 18 to 74 years
    • 17 to 59 years (critical illness)

    Life Insurance Coverage

    • You can opt for additional benefits such as critical illness and permanent and total disability
    • Several insurance products offer you the option of paying your premium on an yearly, half-yearly, quarterly and monthly basis or single premium
    • Include death benefit
    • You can opt for a separate cover for your spouse in some cases

    Documents Required for Making a Claim

    While the documents required to claim insurance vary from bank to bank, the common documents are listed below:

    • Death certificate
    • Beneficiary Claim Form
    • Passport copy
    • Statement of Balance
    • Duly signed medical questionnaire
    • Proof of Age
    • Police Report (for accidental death)
    • Statement of Accounts


    The following documents are required in case of hospitalization of the life insured

    • In-Patient Medical Reimbursement Claim Form
    • Detailed medical report
    • Certified hospital bill or discharge summary
    • Medical report

    Mashreq bank offer a unique job loss cover in addition to life insurance cover offered to expatriates (if customers lose their job, they will receive monthly loan instalments for six months for AED 4000 or till they find new job within a specific time period). The documents required to make a claim are listed below:

    • Letter of Termination
    • Letter from bank showing the outstanding amount in the client’s account
    • Employment contract
    • Passport copy
    • Labour Contract


    • Imminent war risk
    • Suicide (sane or insane within a year of the commencement of the policy
    • If a benefit is paid as a direct or indirect result of an act of the Life Insured in violation of any law.
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